Refund policy
Returns & Exchanges Policy
We truly hope you love what you ordered from Tinnzy
However, if something isn’t right, please review our policy below.
Eligibility for Return / Exchange
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Returns or exchanges are accepted within 7 days of delivery
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Product must be unused, unwashed, and in original condition
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Original tags must be intact and attached
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Product must be returned in original packaging
❌ Returns will NOT be accepted if:
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Tags are removed or damaged
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Product shows signs of use, washing, or wear
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Order value is below ₹500
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Item is marked Final Sale / Clearance / No-Return
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Item is Made-to-Order or Personalised
Non-Returnable Items
The following items are not eligible for return or exchange:
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Innerwear, thermals, vests, singlets, diapers, or similar accessories
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Clearance sale items
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Made-to-order or customised products
All such purchases are final sale.
Refund Policy
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We do not offer Store Credit
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Refunds are processed only to the original payment method
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Cash on Delivery (COD) orders are not eligible for refunds
📌 Important Conditions:
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Refunds are applicable only on orders above ₹500
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A ₹100 shipping & handling fee will be deducted from approved refunds
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COD and Partial COD charges are non-refundable
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Refunds are initiated after quality check and may take up to 10–15 working days
Exchanges
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One free exchange per order (size or product)
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Exchange is subject to stock availability
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If the requested item is unavailable, no refund or credit will be issued
Pickup & Processing
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Reverse pickup is arranged within 2–3 business days
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If pickup fails multiple times due to customer unavailability,
the customer will need to self-ship the product -
In rare cases where self-shipping is requested,
₹100 reimbursement will be provided after inspection
How to Request a Return or Exchange
To initiate a request, please contact our support team with your order details.
📧 Email: tinnzykids@gmail.com